Refund Policy

At Nivelva, we strive to provide our customers with the best possible products and services. To ensure clarity and transparency, we have established the following refund policy:

1. No Refunds

All sales are final. We do not offer refunds for any products or services purchased through Nivelva unless the product is non-functional due to an issue on our end that we are unable to resolve.

2. Exceptions

A refund may be considered under the following conditions:

• Non-Functional Product: If the product you purchased is not working as advertised and our technical support team is unable to resolve the issue within a reasonable timeframe, you may be eligible for a refund.
• Refund Requests: All refund requests must be submitted within 14 days of the original purchase date. Requests made after this period will not be considered.

3. Refund Process

To request a refund, please follow these steps:

• Contact Support: Reach out to our customer support team at support@Nivelva.com with your order details and a description of the issue you are experiencing.
• Verification: Our support team will verify your claim and attempt to resolve the issue. You may be asked to provide additional information or perform certain troubleshooting steps.
• Approval: If our team determines that the product is non-functional due to an issue on our end and cannot be resolved, we will process a refund. Refunds will be issued to the original payment method used at the time of purchase.

4. Exclusions

Refunds will not be issued in the following cases:

• Change of Mind: If you decide you no longer want the product after purchase.
• Misuse: If the product does not work due to incorrect installation or misuse.
• Compatibility: If the product is incompatible with your system or environment.

5. Contact Us

If you have any questions or concerns about our refund policy, please contact us at:

Email: support@Nivelva.com

Address 1: 9501 Victoria Street, NW69 1OV,  London, United Kingdom
Address 2: 37 Business F Lane, Suite 456, Tech City, TC 825 D63, USA

Thank you for choosing Nivelva. We are committed to providing you with high-quality products and services and appreciate your understanding of our refund policy.